Book a discovery call →About
Fraga Ops Studio was founded to help growing brands bring structure and clarity to customer support — by people who have managed it from the inside, not just advised from the outside.
Founder
Before founding the studio, Alejandro spent years inside CX and IT support operations — managing teams, designing workflows, and navigating the operational reality most consultants never see up close. Fraga Ops Studio exists because growing brands don't need a generic audit. They need someone who has been inside the operation.
View LinkedIn profileThe team
Founder-led engagement. Every audit is owned and delivered by us directly — not delegated.
Founder
Before founding the studio, Alejandro spent years inside CX and IT support operations — managing teams, designing workflows, and navigating the operational reality most consultants never see up close. Fraga Ops Studio exists because growing brands don't need a generic audit. They need someone who has been inside the operation.
View LinkedIn profileCo-Founder · Head of Client Operations
Gustavo leads client operations at the studio — overseeing engagement structure, client communication, and the operational side of each audit delivery. His focus keeps every engagement organized, on track, and close to the client's reality.
View LinkedIn profilePerspective
The gap we kept seeing — and decided to close.
They need structured, experienced outside perspective — someone who can see the operation clearly and tell leadership exactly what to fix first.
Recommendations that aren't grounded in real workflow context get filed away. We stay close to the actual operation so findings are actionable from day one.
Ticket exports contain patterns that reveal bottlenecks, repeated failures, and team friction — if you know how to read them. We built the tooling to surface those patterns without exposing client data.
Exported support data is operationally sensitive. We process everything locally — no cloud services, no third-party APIs. A mutual NDA is required before any engagement begins.
Founder perspective
That is why the work begins by listening carefully and reading the exported data in context. The goal is to turn support signals into clearer priorities, not just more reporting.
We keep the model intentionally focused so each engagement gets the attention it needs and the recommendations stay tied to the company's real operating context.
How We Work
Trust comes from clear communication, practical recommendations, and a close understanding of the day-to-day operation.
You work with us directly. No account managers, no handoffs. The people scoping the audit are the people delivering it.
We write for the people who have to implement the changes — not just the leadership reviewing the report.
Audit scope and timeline are confirmed during the discovery call. We don't set expectations we can't control.
Mutual NDA from both sides before work starts. Your operational data stays protected throughout the engagement.
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