Terms of Use

1. Acceptance of Terms

By accessing or using the Fraga Ops Studio website at fragaops.com ("the Site"), you agree to be bound by these Terms of Use. If you do not agree, please do not use the Site.

These terms apply to all visitors. They govern use of the website only. Actual consulting services are governed by a separate service agreement and mutual NDA executed between Fraga Ops Studio and the client.

2. Description of Services

Fraga Ops Studio provides customer support and operations consulting services, including audits, workflow reviews, and operational recommendations for e-commerce brands, DTC companies, subscription businesses, and startups.

The website provides information about these services and allows prospective clients to submit inquiries and book discovery calls. No consulting service is initiated or contracted through the website itself.

3. Discovery Calls

Discovery calls are offered at no cost and without commitment. A discovery call does not constitute the beginning of a consulting engagement. No service agreement exists until a formal written contract and mutual NDA have been signed by both parties.

4. Intellectual Property

All content on the Site — including text, design, graphics, logos, and structure — is the property of Fraga Ops Studio and is protected by applicable copyright and intellectual property laws.

You may not reproduce, copy, distribute, or commercially exploit any content from the Site without prior written permission from Fraga Ops Studio.

5. No Warranties

The information on this website is provided for general informational purposes only. While we strive to keep it accurate and up to date, Fraga Ops Studio makes no warranties or representations, express or implied, about the completeness, accuracy, or suitability of the information on the Site.

The Site is provided "as is" without warranty of any kind.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Fraga Ops Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Site or any content on it.

This includes, without limitation, damages for loss of revenue, loss of data, or business interruption, even if Fraga Ops Studio has been advised of the possibility of such damages.

7. Third-Party Links and Services

The Site may contain links to third-party websites or services (including Google Forms, Google Calendar, and LinkedIn). These are provided for convenience only. Fraga Ops Studio does not control and is not responsible for the content, privacy practices, or terms of any third-party sites.

8. Confidentiality of Engagements

Any information shared during a consulting engagement is subject to the mutual NDA agreed upon before work begins. The website itself is a public-facing marketing site and does not constitute a confidential channel. Do not share sensitive business information through the public contact form.

9. Acceptable Use

By using this Site, you agree not to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Site or its infrastructure
• Transmit any harmful, offensive, or disruptive content through any contact form or channel on the Site
• Use automated tools to scrape, crawl, or extract content from the Site without permission

10. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of Uruguay. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Montevideo, Uruguay.

11. Changes to These Terms

We reserve the right to update these Terms of Use at any time. Changes will be effective upon posting to the Site with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance.

12. Contact

For questions about these Terms of Use, contact us at:

Alejandro Fraga — Fraga Ops Studio
alejandro.fraga@fragaops.com
fragaops.com