Privacy Policy

1. Who We Are

Fraga Ops Studio is a customer support and operations consultancy operated by Alejandro Fraga. Our website is located at fragaops.com.

For any privacy-related inquiries, you can contact us at alejandro.fraga@fragaops.com.

2. Information We Collect

We collect information through the following channels:

Inquiry Form (Google Forms)

When you submit our contact form, we collect the information you provide, which may include your name, company name, work email address, website URL, and a description of your support challenge. This form is hosted and processed by Google LLC.

Discovery Call Booking (Google Calendar)

When you book a discovery call, you provide your name and email address through Google's scheduling service, processed by Google LLC.

Website Analytics (Google Analytics GA4)

We use Google Analytics to understand how visitors use our website. This service collects data such as pages visited, time spent on site, browser type, device type, and approximate geographic location based on IP address. This data is aggregated and does not personally identify you.

Direct Email

If you contact us directly by email, we receive and store your email address and the content of your message.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule discovery calls
• Assess whether our services are a good fit for your needs
• Deliver consulting services to clients under a mutual NDA
• Understand how our website is used and improve its content
• Comply with legal obligations

We do not use your information for automated decision-making or profiling.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your personal data under the following legal bases:

• Legitimate interests — to respond to inquiries and conduct our business
• Consent — for analytics cookies, where required by law
• Contractual necessity — to deliver services you have engaged us for

5. Third-Party Services

Our website uses the following third-party services that may process your data:

We do not sell, rent, or share your personal information with third parties for marketing purposes.

6. Cookies

Our website uses cookies set by Google Analytics to track usage patterns. These are analytics cookies and do not store personally identifiable information directly.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

7. Data Retention

• Inquiry form responses are retained in Google Forms until manually deleted.
• Email correspondence is retained for as long as it is relevant to an active or potential engagement.
• Analytics data is retained according to Google Analytics' default retention settings (up to 14 months).
• Client engagement data is retained for the duration of the engagement and a reasonable period afterward as required by law.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at alejandro.fraga@fragaops.com. We will respond within 30 days.

9. Data Security

We take reasonable technical and organizational measures to protect your information. Our website is served over HTTPS. Inquiry data is stored in Google's infrastructure, which maintains its own security certifications.

We do not store payment information or process financial transactions through the Site.

10. International Data Transfers

Our website is hosted by Netlify (United States). Google Analytics and Google Forms data may be processed in the United States.

If you are located in the EEA, these transfers are conducted under appropriate safeguards, including Google's Standard Contractual Clauses as approved by the European Commission.

11. Children's Privacy

Our services are designed for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the website after changes constitutes acceptance of the updated policy.

13. Contact

If you have questions about this Privacy Policy, contact us at:

Alejandro Fraga — Fraga Ops Studio
alejandro.fraga@fragaops.com
fragaops.com